Refunds & Returns Policy
If part of your order is missing, damaged, poor quality or not what you ordered, we really want to know about it. Please email us at firstname.lastname@example.org.
Please include your order number and any photos of poor quality or damaged products as this will help us to improve our service. We can then refund you or give you a voucher to cover the cost of the item.
Due to the current Coronavirus situation, we are not accepting returned items.
Unless there's something wrong with the item, unfortunately we can't offer refunds for any products you change your mind about after delivery.
In respect of non-perishable items, you have the right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) (“CCRs”), the contract at any time until the expiry of the 14th working days after the day on which you receive the goods you ordered. Please note that you do not have a right under the CCRs to cancel orders in respect of food or other perishable items.
In respect of perishable items, if you would like to cancel or change your order before delivery, you can contact our customer services team at email@example.com we do ask that you provide a minimum of 3 days notice to allow us to open up the delivery slot to another customer.
Please note that due to the current Corona Virus situation, we are not accepting returns.
Refunds are paid back to the card used to pay for your order and are processed by our payment provider. This takes 5 - 10 days to be returned to your account once our customer services team have processed the refund. There may be a period of time between your complaint being received and a refund being processed by our customer services team, this allows us to carry out an investigation to find out what went wrong.